Draw Reins

Returns

 Customers might return any item within 14 days with a money-back guarantee after received. If 14 days have gone by since your receiving date, unfortunately, we can’t offer you a refund or exchange. 

Now of course that does not include custom boots or  gear. Once we customize any item with your name or brand, we can’t sell it to anyone but you.

Here are a few examples of scenarios when you get your money back, item was damaged upon arrival or during transit, you have received the wrong size, color or item.

Here are a few examples of scenarios when you pay return shipping, if you have ordered the wrong size colour or item.

In case the item was damaged upon arrival or during transit return shipping will be covered by TAMBO NUEVO POLO (Minami International, LLC). Please contact us.

To complete your return, we require a receipt or proof of purchase ( attached copy of the purchase email would also work).

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@tambonuevo-polo.com

Customized items 

Only regular items may be refunded, unfortunately, customized items cannot be refunded. Once we customize any item with your name or brand, we can’t sell it to anyone but you.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tambonuevo-polo.com and send your item to: 9420 Las Tunas Dr #C Temple City, CA,91780.

Return Shipping

To return your product, you should mail your product to:

9420 Las Tunas Dr
#C Temple City, CA,91780

You will be responsible for paying for your own shipping costs for returning your item. Return Shipping costs are non-refundable. Only scenario when Tambo Nuevo Polo (Minami International ,LLC) will cover the return shipping is if you have received a damaged or different item than what you have ordered

Depending on where you live, the time it may take for your exchanged product to reach you may vary.